FAQs

About the Product

Please tell me the stores that sell the product.

Please check the shop list.

The color of the product may look different in the photo than in real life

Please note that colors may appear differently depending on your monitor settings, and we have tried to represent the colors as close to the actual product as possible.

Is gift wrapping available?

Yes, gift wrapping options are available at checkout.

I want to know the detailed specifications of the product.

Please check the "Details" tab on the product page.
If you have any questions about the product that are not listed, please contact us.

Please tell me the size of the product.

We have a size chart and size guide on each product page.
If you have any questions, please contact our customer support.

I want to know the product availability.

Real-time stock status is displayed on each product page.
If an item is out of stock, you can register for notifications by clicking the "Receive in-stock notifications" button.

Customer Support

Is support available on weekends and holidays?

We apologize, but we are only available on weekdays from 11AM to 8PM (JST).

How long will it take to get a response?

We will respond to email inquiries within 2-3 business days.

How can I contact you?

We accept inquiries via the inquiry form.

Accounts and Membership

Can I register multiple accounts?

You can register multiple accounts with different email addresses, but the history cannot be integrated.

Can I purchase without registering an account?

Please create an account.

I can't log in.

Please check your email address and password. If your account is locked, please contact customer support.

I want to change my account information.

You can change your email address from the "Account Information" section of your account page.
A confirmation email will be sent to you when you change your email address.

Forgot Password.

Please go to the "Forgot your password?" section on the login page to reset your password.

How do I register an account?

Please register by clicking the Create Account button in the menu and setting your email address and password.

Security

Does it support two-step authentication?

Currently, two-step authentication is not supported.

I'm worried about fraudulent use.

Shopify's fraud detection system monitors for any unusual transactions. I
f you notice any, please contact us immediately.

Do you store my credit card information?

Your card information is encrypted and stored in Shopify Payments' secure environment.
We do not directly store your card information.

Is my personal information kept safe?

Shopify's advanced security infrastructure protects personal information with SSL encrypted communication and manages it in a secure environment compliant with PCI DSS.

Discout code

What if I forget to enter my discount code?

Please make sure to enter the code at checkout and confirm that the discount has been applied before completing your order.
Please note that we may not be able to apply discounts retroactively after an order has been placed.

Payment Method

Can I change my payment method later?

Unfortunately, we cannot change the payment method after your order has been confirmed.

Is an installment purchase possible?

If paying by credit card, installment payments are possible in accordance with the regulations of each card company.

What credit cards can I use?

We accept Visa, Mastercard, and American Express.

Ordering and Purchasing

Can I change my shipping address after placing an order?

Changes can be made before shipping is prepared. Please contact customer support as soon as possible.

Can I order over the phone?

Sorry, we are currently only accepting orders via our website.

Where can I check my order history?

You can check your account page.

Can I order multiple products together?

Yes, you can place multiple items in your cart and order at once.

Can I change or cancel my order?

Changes cannot be made once the item has been prepared for shipping, so please contact customer support as soon as possible.

I haven't received an order confirmation email

Please also check your spam folder. If you do not receive the email, there may be an error in the email address you entered.
Please contact customer support.

How do I order?

Add the products you want to your cart, select your shipping address and payment method on the checkout page, and place your order.

Delivery and shipping fees

What happens if I am away for an extended period of time and am unable to receive my package?

The delivery company will return the item to you. If you request re-delivery, additional shipping charges may apply.

Is drop-off delivery possible?

No, a signature is required.

Can I check the delivery status?

Once your order has been shipped, we will inform you of the shipping company and tracking number via email.
Please check the delivery status on the shipping company's website or account page.

Which carrier delivers?

Once your order has been shipped, we will inform you of the shipping company and tracking number via email.
Please check the delivery status on the shipping company's website or account page.

How long does it take to deliver?

Once your order is confirmed, it will usually be delivered within 3-5 business days.
Delivery times may vary depending on your region and product.

Returns and Exchanges

Can I return an item I received as a gift?

Yes, if the return conditions are met. Please see our return policy.

Can I return sale items?

We do not accept returns on sale items.

When will the refund be made?

After checking the product, we will refund you according to the payment method you used.

What should I do if I receive a defective product?

Please contact customer support as soon as possible after receiving the product. We will exchange or refund the product, with shipping costs covered by us.

How do I process a return?

Please submit your return/exchange request via the "Return/Exchange Request" page on your account page.
Once approved, we will send you a return address and shipping label.

Can I return or exchange the product?

We accept returns and exchanges for unused and unopened products within 20 days of receiving the product. If the return is for personal reasons, you will be responsible for the return shipping fees and customs duties.

others

Do you have a physical store?

Yes, please see the shop list.

I'm worried about fraudulent use.

Shopify's fraud detection system monitors for any unusual transactions. I
f you notice any, please contact us immediately.

What is the back in stock notification email?

This service notifies you when sold-out items are back in stock.
Click "Receive in-stock notifications" on the product page to register.

How do I unsubscribe from the email newsletter?

You can unsubscribe from our emails by going to "Email Settings" on your account page or by clicking the unsubscribe link at the bottom of the email.